Help Menu
- About Us
- Your Password
- Your Order
- Credit Card Security
- Currency Converter
- Delivery Times
- Postage and Packaging Costs
- UK Delivery
- EU Delivery
- European Delivery (Non-EU)
- North American Delivery
- Rest of the World Delivery
- Customs Duties & Import Taxes
- Product Prices
- Returns and Refunds
- Tax Charges
- Your Account Details
- Digital Downloads
- Data Protection
- Glossary of Abbreviations
- Photocopy Notice
Shop Site Help and Terms & Conditions
This section contains information on how to use the Boosey.com online shop.
The Boosey & Hawkes online shop is one of the largest internet retailers specialising in classical music and educational publications. This means that you can shop safely and securely online, without any worries about your privacy, your credit card security, or your personal information.
Boosey.com customers have access to one of the largest music databases available, with products from all music publishers worldwide. Powerful search engines guide you to the product of your choice, and the site also offers browsing tips and guides to bestselling items.
The Boosey & Hawkes "Music by Mail" mail order department is open from Monday - Friday 9.30am to 5.00pm (GMT).
Email: [email protected]
To learn more about Boosey & Hawkes, click here
If you have forgotten your Boosey.com Online Shop Password click here to be sent a new password - you can then change this password to a more memorable one using the "My Profile" button.
Standard Delivery - Order Tracking
You can check the status of your order from your Order History. A link to this is also available if you click the "Welcome" link on your name, which appears on the top bar whenever you're logged in to your account.
If you have any questions about the status of your order, if you would like to amend or cancel an order, or if you need more information about any products displayed on the Boosey.com online shop, you should contact the Customer Services Department directly on:
Email: [email protected]
The Customer Services Department is open from Monday - Friday 9.30 am to 5.00 pm (GMT). Emails are answered within two working days. Please include your name, postcode (UK customers only), and order reference number.
Express Courier Delivery - Order Tracking
For those countries where this delivery option is available, order tracking information is supplied via email directly from the local courier service once items are despatched. A customer signature will be required upon delivery of items. If you have any questions about the status of your order, if you would like to amend or cancel an order, or if you need more information about any products displayed on the Boosey.com online shop, you should contact the Customer Services Department directly on:
Email: [email protected]
The Customer Services Department is open from Monday - Friday 9.30 am to 5.00 pm (GMT). Emails are answered within two working days. Please include your name, postcode (UK customers only), and order reference number.
All credit card information is encrypted and transmitted securely using Secure Sockets Layer (SSL) technology. We do not store your credit card details on the web-site. We have implemented 3D Secure to provide an extra layer of protection for cardholders as recommended by Verified by Visa and MasterCard SecureCode. You will be asked to enter an additional password after checkout completion to 'verify' you are truly the cardholder. We encourage you to enrol with 3D Secure for safer online shopping and if you have not joined the scheme you will be prompted to do so.
You can change the currency in which prices are shown on the shop web site pages at any point, using the drop-down menu within the currency converter module on the right of each page. Once you have chosen a currency, this choice will remain the default setting for all prices for the rest of your session on our site.
Please note: all converted prices are approximate, and are provided for your convenience of reference only. We update our approximated conversion rates regularly to help keep this approximation as exact as possible. However, the price you will actually be charged depends on the rate at the point of billing (when we despatch your order to you), rather than the estimated converted total at point of order. Boosey.com is not responsible for any such discrepancy between these rates.
Estimated despatch times for each item are displayed on the individual product pages. Please note, delivery times as stated below estimate the time it will take orders to reach customers after they have left the warehouse in the UK. For information about updated delivery estimates for individual products, please contact the Customer Services Department.
Email: [email protected]
For a full list of individual delivery charges for all countries please click here.
UK (excluding Northern Ireland) Delivery Information
Standard UK deliveries are sent via Royal Mail, first class up to 2kg. All orders above 2kg will automatically be sent via Express Courier Delivery.
Items held in stock are usually despatched the same day. Delivery is usually within 3 - 5 working days of despatch, but the time taken by the carrier may vary according to the time of year (please allow significantly more time when placing an order in peak seasons).
Items not held in stock will be ordered for you from the publisher, and the time taken for items to arrive in stock will depend on the publisher and its carrier. Estimated despatch times for each item are displayed on the individual product pages.
We do not charge your credit/debit card until the items are ready to be despatched to you.
Northern Ireland Delivery Information
Standard Northern Ireland deliveries are sent via Royal Mail, first class up to 2kg. All orders above 2kg will automatically be sent via Express Courier Delivery.
We do not charge your credit/debit card until the items are ready to be despatched to you.
European Union Delivery Information
European deliveries are sent via Airmail, up 2kg. All orders above 2kg will automatically be sent via Express Courier Delivery. All countries within the EU have their own individual delivery charges. These as calculated as you check out.
Items held in stock are usually despatched the same day. Delivery is usually within 10 - 14 working days of despatch, but the time taken by the carrier may vary according to the time of year (please allow significantly more time when placing an order in peak seasons).
Items not held in stock will be ordered for you from the publisher, and the time taken for items to arrive in stock will depend on the publisher and its carrier. Estimated despatch times for each item are displayed on the individual product pages.
We do not charge your credit/debit card until the items are ready to be despatched to you.
European Delivery (non-EU) Information
European deliveries are sent via Airmail, up to 2kg. All orders above 2kg will automatically be sent via Express Courier Delivery. All countries within Europe (non-EU) have their own individual delivery charges. These as calculated as you check out.
Items held in stock are usually despatched the same day. Delivery is usually within 10 - 14 working days of despatch, but the time taken by the carrier may vary according to the time of year (please allow significantly more time when placing an order in peak seasons).
We do not charge your credit/debit card until the items are ready to be despatched to you.
Deliveries to the United States are sent via airmail up to 2kg. All orders above 2kg will automatically be sent via Express Courier Delivery.
Items held in stock are usually despatched the same day. Delivery is usually within 10 - 14 working days of despatch, but the time taken by the carrier may vary according to the time of year (please allow significantly more time when placing an order in peak seasons).
We do not charge your credit/debit card until the items are ready to be despatched to you.
Deliveries to the Rest of the World are sent via airmail up to 2kg. All orders above 2kg will automatically be sent via Express Courier Delivery. All ROW countries have their own individual delivery charges. These as calculated as you check out.
Items held in stock are usually despatched the same day. Delivery is usually within 14 - 21 working days of despatch, but the time taken by the carrier may vary according to the time of year (please allow significantly more time when placing an order in peak seasons).
Items not held in stock will be ordered for you from the publisher, and the time taken for items to arrive in stock will depend on the publisher and its carrier. Estimated despatch times for each item are displayed on the individual product pages.
We do not charge your credit/debit card until the items are ready to be despatched to you.
We are unable to process credit card transactions from the following countries, please contact the Customer Services Department directly to place your order over the phone.
- Belarus
- Burma/Myanmar
- Democratic Republic of Congo
- Eritrea
- Federal Republic of Yugoslavia & Serbia
- Iran
- Iraq
- Ivory Coast (Cote d'Ivoire)
- Lebanon and Syria
- Liberia
- North Korea (Democratic People's Republic of Korea)
- Republic of Guinea
- Somalia
- Sudan
- Zimbabwe
- Cuba
- Libya
EU - All Non-EU Countries have a requirement whereby it will be necessary for recipients of orders to be responsible for the payment of customs duties and any other import taxes.
Rest of the World - Some Countries throughout the Rest of the World have a requirement whereby it will be necessary for recipients of orders to be responsible for the payment of customs duties and any other import taxes.
Although the prices displayed reflect the latest information we have received from the suppliers of these products, all prices are subject to change by the publishers. You will be invoiced for the price applying at the date of sale, which may differ from that quoted online or in your confirmation email. All such items are returnable and refundable. This does not affect your statutory rights.
We hope that you will be happy with your order from the Boosey.com online shop. If you change your mind about your order for any reason, as a consumer you have a statutory right to return any product provided you cancel your order within fourteen days from delivery. This applies to all goods with the exception of CDs, DVDs, software and Book & CD packages where the product has been either tampered with or unsealed.
If any item does not meet your expectations, please first contact the Customer Services Department directly by phone or email within thirty days from delivery. We can then establish whether it is within your statutory rights to return the item and whether a refund of cost of return is applicable. In such cases the address for returns is Music Exchange (Manchester) Ltd, Claverton Road, Manchester, M23 9ZA, United Kingdom. This does not affect your statutory rights. Advice is available from your local Citizen's Advice Bureau or Trading Standards office.
UK & EU: VAT (Value-Added Tax) is charged for orders made from within the UK or the European Union at 20% if applicable. Printed music is exempt from VAT in the UK at present. VAT will be calculated at check-out.
Rest of the World: Orders to countries outside the EU are VAT-free.
Your Account Details in "My Profile"
"My Profile" is where you manage your account details and mailing-list preferences. You can change
your invoice address details, your login details (e-mail address and password), and your telephone number
(which enables us to contact you if there is a problem with your order). You can also select whether or not you
wish to receive any marketing communications from us by email or post.
For more information about your rights, and how we use and protect your personal information, please see
our Privacy Policy.
All sheet music files are delivered in PDF format and can be accessed by clicking the “Download” link/s in the order confirmation email after the transaction has been processed and digital files are prepared for download. Files will be downloaded and saved to your computer and you are permitted to make 1 print out of the file, or the number of copies specified in your corresponding choral licence.
Audio files are in MP3 format and can be accessed by clicking the “Download” link/s in the order confirmation email after the transaction has been processed and digital files are prepared for download. Files will be downloaded and saved to your computer.
Files are for personal use only and photocopying or digital distribution of any kind without a licence is prohibited.
Download links within order confirmation emails will remain active for 7 days from the date of purchase. If you are unable to save or print files in this time, contact [email protected], quoting your order number, for further assistance.
Can I cancel or get a refund on a digital order?
Our sale and supply of digital sheet music files ('Digital Files') is governed by the Consumer Rights Act 2015. This provides that Digital Files supplied by us must match the way we have described them, and be fit for purpose and of reasonable quality.
Please note that if a Digital File supplied by us is faulty or is not as described, you are entitled to a replacement. If a replacement cannot be supplied within a reasonable period and without significant inconvenience, you are entitled to your money back.
How do I print my sheet music?
To print your sheet music, click on the link to “Download” next to the song title on the order summary page immediately after the transaction has gone through, or in the order summary email.
The PDF will start downloading to your browser:
Click on the file to open it once it has finished downloading. You can print it immediately from the browser or save it to your device.
Printing from iPad/Android/tablet device?
We would recommend printing from a PC or laptop rather than a tablet device.
Printing too small?
PDF files are set to our standard printing specification which is about 95% of the original page size to ensure that all the copyright information fits on the page.
When printing the sheet music some browsers use a default setting that adds additional margins, headers and footers to the page. When you come to print you should ensure that any options for headers and footers are deselected and that fields for margins are set to ‘minimum’ where possible.
Please try re-printing your purchase with these fields deselected.
My order is not printing properly / I’m not happy with my print
If you are not satisfied with the print quality of your order please contact the Digital team on [email protected] quoting you order number.
My order is faulty/inaccurate
We strive to ensure all our sheet music is accurate and of the highest quality. If you are not happy with your purchase please contact [email protected] quoting your order number and we will respond as soon as possible.
Can I transpose my sheet music?
Unfortunately, this facility is not currently possible with the digital sheet music delivery technology used on our platform.
Trying to download audio files to mobile/tablets?
You will not be able to download the mp3 audio file from your purchase directly to your mobile/tablet device due to Apple's proprietary restrictions within their device (hardware and software) framework, which does not permit the importing/downloading of non-iTunes Store-purchased content onto iPhones/iPads. You will instead need to log into your account using a desktop PC/Mac which has iTunes installed, where you should then be able to download the audio file, import it into your iTunes music library and then sync with your other device(s) either via direct cable-linking of the device(s) or via the iCloud service.
Why do you need my address details?
To verify your credit card details with the payment provider and for billing purposes.
Can I photocopy my sheet music?
It is illegal to photocopy music without a licence from the copyright owner. To photocopy without permission is to steal from the composer/author and the publisher and will result in copyright infringement.
The Boosey.com online shop is committed to keeping the personal details of its customers private and secure (information is collected and stored in accordance with the Data Protection Act 1998). Customers consent to allow their email, phone, delivery address and invoice address to be supplied to our appointed fulfilment house so the order can be despatched.
For more information about your rights, and how we use and protect your personal information, please see our Privacy Policy.
Click Here to view a list of the abbreviations you may encounter in the Boosey.com online shop.
Please remember that photocopying music without permission from the copyright owner or without the benefit of a lawful exemption constitutes copyright infringement.
